Too often, after a BT has joined the ranks of the observant, he/she is left to work out major life challenges without an adequate support system. FFBs forget that a BT doesn’t come from a family background with frum values, and may need a surrogate family (maybe just one family, but more often in the form of a supportive community structure) for guidance and Chizuk.
Particular attention should be paid to those BTs who are, or may feel, marginalized: singles (especially older singles, and especially those with children); those who become BTs in mid-life or beyond; those who are married but whose spouses aren’t making the Teshuva journey with them. Older singles are particularly at risk for not finding the support they need and, as a result, giving up observance. That happened to me, and I still remember the pain. Thank G-d that after I remarried outside the frum community, we ended up in the orbit of the wonderful community where we are today, but not everyone is so fortunate.